Wholesale

WHOLESALE ORDERING INFO/FAQ

WHOLESALE SITE

Welcome to Natasha Zahn Studio with upgraded online ordering options for wholesalers.  We're so excited to offer this to you!  If you are a current retail vendor, you've been sent an invite that includes a link to your account--please check your email. If you would like to start working with us as a retail partner, please click here to apply.

HOW TO PLACE AN ORDER

Current wholesale partners can simply place orders online and wholesale prices are calculated. Vendors will need to use discount codes to receive wholesale prices. You are also welcome to place orders by email  (natashazahnstudio@gmail.com) or phone (907) 654-5047.

ORDERING + PAYMENT

$150 minimum for opening ordersOrders can be made online, by phone or email. Payment can be made by check or credit card (Visa, Mastercard, or Discover). By default, all payments are processed at the time of shipment. Existing customers eligible for Net 30 terms. Late payments incur a late fee of 10% per month. Customer is responsible for shipping costs.

TURNAROUND TIME

We try our very best to get packages off-island as quickly as possible. Our typical turnaround time is under 10 days, but fog happens and planes are delayed, so turnaround times may vary. Free local delivery. We also are happy to coordinate shipment dates for seasonal operations.

PACKAGING

Currently our cards come in plastic sleeves. Our goal is to move toward "card clasp" stickers in the future to reduce waste.  

CANCELLATIONS + RETURNS

We ask that all cancellations or changes to your order be submitted within 24 hours of placing the order. Any reductions or cancellations not reported within 24 hours will be issued a restocking fee. Incorrectly shipped merchandise or returns must be reported within 5 days of receipt. All merchandise must be returned unopened & unused.

BACK ORDERS & SUPPLY CHAIN ISSUES

Occasionally certain products may be out of stock. You will be notified of any items that are backordered and, if directed, we will proceed to ship all items in stock from your order. Supply chain problems are real--we will do our best to keep up with orders, but we are noticing delays with paper and printing. Once an item is back in stock, we will ship it out immediately unless directed otherwise. Shipping charges apply.

ITEMS AVAILABLE FOR WHOLESALE

Due to the production cost of some items, not everything is available wholesale. If you are interested in a product, but can't order find it wholesale, please reach out  to see if we can make something work. Thanks for understanding.

SHIPPING

All shipping costs are charged at time of shipment and will be included on your final invoice. Most orders ship USPS. Please notify us of any time-sensitive orders. Natasha Zahn Studio is not responsible for any carrier delays. All orders ship from our studio in Kodiak, Alaska. Any duties or customs fees are the responsibility of the retailer.

SOMETHING ACTING WONKY ON THE WEBSITE?

This website is brand spanking new, so there are bound to be a few snafus! Please contact us so we can take care of you if you are experiencing website frustration. Thank you for your patience.