WHOLESALE ORDERING INFO/FAQ
Welcome to Natasha Zahn Studio!
How nice to meet you! If you would like to work with us as a retail partner, please click here to apply.
HOW TO PLACE AN ORDER
Current wholesale partners can:
. place orders directly from curated wholesale collections (Go to Shop, drop down to Merch & Gift Boxes, go to bottom of page 1 and all of page 2!)
. peruse all products and send an order by email (firstname.lastname@example.org), . peruse all products and call in an order by phone (907) 654-5047
ORDERING + PAYMENT
$150 minimum for opening orders. Orders can be made online, by phone or email. Payment can be made by check or credit card (Visa, Mastercard, or Discover). By default, all payments are processed at the time of shipment. Existing customers eligible for Net 30 terms. Late payments incur a late fee of 10% per month. Customer is responsible for shipping costs. Not into online payment? No sweat! Just email or call in your order.
We try our very best to get packages off-island as quickly as possible. Our typical turnaround time is under 10 days, but fog happens and planes are delayed, so turnaround times may vary. Free local delivery. We also are happy to coordinate shipment dates for seasonal operations.
Currently our cards come in plastic sleeves. Our goal is to move toward "card clasp" stickers in the future to reduce waste.
CANCELLATIONS + RETURNS
We ask that all cancellations or changes to your order be submitted within 24 hours of placing the order. Any reductions or cancellations not reported within 24 hours will be issued a restocking fee. Incorrectly shipped merchandise or returns must be reported within 5 days of receipt. All merchandise must be returned unopened & unused.
BACK ORDERS & SUPPLY CHAIN ISSUES
Occasionally certain products may be out of stock. You will be notified of any items that are backordered and, if directed, we will proceed to ship all items in stock from your order. Supply chain problems are real--we will do our best to keep up with orders, but we are noticing delays with paper and printing. Once an item is back in stock, we will ship it out immediately unless directed otherwise. Shipping charges apply.
ITEMS AVAILABLE FOR WHOLESALE
Due to the production cost of some items, not everything is available wholesale. If you are interested in a product, but can't order it at wholesale prices, please reach out to see if we can make something work. Thanks for understanding.
All shipping costs are charged at time of shipment and will be included on your final invoice. Most orders ship USPS. Please notify us of any time-sensitive orders. Natasha Zahn Studio is not responsible for any carrier delays. All orders ship from our studio in Kodiak, Alaska. Any duties or customs fees are the responsibility of the retailer.
SOMETHING ACTING WONKY ON THE WEBSITE?
This website is brand spanking new, so there are bound to be a few snafus! Please contact us so we can take care of you if you are experiencing website frustration. Thank you for your patience.