WHOLESALE ORDERING INFO/FAQ
Welcome to Natasha Zahn Studio!
Nice to meet you! We would love to work with you as a retail partner.
Please click here to apply.
HOW TO PLACE AN ORDER
Approved wholesale vendors are invited to
- order online using discount codes
- order by email (firstname.lastname@example.org)
- choose a curated wholesale collection. (From Home -->Shop --> Merch & Gift Boxes --> bottom of page 1 and 2)
- call in an order (907) 654-5047
- use our Faire direct link https://faire.com/direct/natashazahnstudio
ORDERING + PAYMENT
$150 minimum for opening orders. Orders can be made online, by phone or email. Payment can be made by check or credit card (Visa, Mastercard, or Discover). By default, all payments are processed at the time of shipment. Existing customers eligible for Net 30 terms. Late payments incur a late fee of 10% per month. Customer is responsible for shipping costs. Not into online payment? No sweat! Just email or call in your order and I'll send an invoice.
We try our very best to get packages off-island as quickly as possible. Our typical turnaround time is under 10 days, but fog happens and planes are delayed, so turnaround times may vary. Free local delivery. We also are happy to coordinate shipment dates for seasonal operations.
Currently our cards come in plastic sleeves. Our goal is to move away from sleeves in the future to reduce waste.
CANCELLATIONS + RETURNS
We ask that all cancellations or changes to your order be submitted within 24 hours of placing the order. Any reductions or cancellations not reported within 24 hours will be issued a restocking fee. Incorrectly shipped merchandise or returns must be reported within 5 days of receipt. All merchandise must be returned unopened & unused.
BACK ORDERS & SUPPLY CHAIN ISSUES
Occasionally certain products may be out of stock. You will be notified of any items that are backordered and, if directed, we will proceed to ship all items in stock from your order. Supply chain problems are real--we will do our best to keep up with orders, but we are noticing delays with paper and printing. Once an item is back in stock, we will ship it out immediately unless directed otherwise. Shipping charges apply.
ITEMS AVAILABLE FOR WHOLESALE Due to the production cost of some items, not everything is available wholesale. If you are interested in a product, but can't order it at wholesale prices, please reach out to see if we can make something work. Thank you for understanding.
All shipping costs are charged at time of shipment and will be included on your final invoice. Orders ship USPS. Please notify us of any time-sensitive orders. Natasha Zahn Studio is not responsible for any carrier delays. All orders ship from our studio in Kodiak, Alaska. Any duties or customs fees are the responsibility of the retailer.